Avoid this place! Here is my review from Yelp. I found a ton more horrible reviews if I clicked to see filtered ones. They filtered mine,even though it follows there rules, makes this place look good to take your car to unless your using yelp from a computer and click filtered. Here it is:
The service department is anything but. I am currently in the process of moving and staying in an extended stay hotel. Unfortunately my clutch on my Jeep went out. I could have fixed it myself if I had my tools and a place to work on it. Instead I had to use this stealership. First I got an appointment at 0800 on a Monday morning. I dropped it off the night before and wrote what was wrong with it and asked to be called with a quote before work began. At 1300, 5 hours after my appointment time I went up there. I waited around to speak to my assigned tech advisory Jeremy. He informed me they do not have the parts. He said he could check locally and get one. When asked about why nothing was being done 5 hours after my appointment time he said they did pull it in at 0800. I asked why I wasn't called to ok getting a part from autozone then instead of letting it sit. He apologized. He got on the phone with autozone and they had a clutch in stock. Told me it was 232.10. I agreed to use it. I then went home and looked up the clutches and found out they are way cheaper than he charged me. I called and asked that the receipt be given to me as the clutch has a lifetime warranty. I really wanted it because I knew he was ripping me off. He said the part number would be on the invoice and act as my receipt. And promised to call me if there were any more delays. I got a call about 1300 on day 2 that contained a couple excuses but made it sound as if my Jeep would be done by the end of the day. As closing time approached I heard nothing so I went up there. He blamed the machine shop this time. Said it will be done the next day. I asked to see it and he allowed. It was on a lift with the transmission out. The man working on it was out test driving a vehicle according to Jeremy, while mine has been there two days for a 5 hour book time job and is sitting around like it might fix it self some day. Day three rolls around and I finally get a call around 1300 that it is ready for pick up. I show up, Jeremy explains my invoice and shows me the part number on the clutch. NU1916-4 $232.10 looked it up on autozones website and it costs $128.99 talk about getting shafted. But I'm glad its finally done and I was able to keep my cool and not cuss anyone out. I go to get in it and my leather shift boot is torn off (see photo) my consul has a gouge in it and there are black grease marks on my seats and floor mats. I walked back in, told Jeremy to come look at it. He got his supervisor instead. They offered to clean the grease up and take the shifter boot off for the shop to repair so I could take my vehicle. By this time I am sick of them and the quality of the work. I let them clean the seats and told them I would fix the shifter boot my self to keep any thing else from getting messed up. And now I have a driveline vibration I have to figure out. Complete Incompetence.
